Terms & Conditions

These Terms and Conditions apply to all legal relationships (unless parties made separate written Terms and Conditions before starting cooperation) in which NOKOTECH GROUP LTD acts as the seller and/or supplier of products, including all our offers in respect of products and orders and their acceptance by us.

Please note that it’s the users’ responsibility to read these rules regularly as we may update them from time to time. We will always provide the Last edited date below.

Last edited: 31 August 2023.

If for any reason, you do not agree to these Terms and Conditions or do not wish to comply with them, you must not use our website.

Further in these Terms and Conditions you, visitor, user, buyer means the individual accessing or using the service/purchasing products, or the company, or other legal entity on behalf of which such individual is accessing or using the service/purchasing products, as applicable.

1. WHO WE ARE?

NOKOTECH GROUP LTD (later on these Terms and Conditions are referred to as we, us, or ours) is the operator of www.nokatechs.co.uk.

Registration address:
Unit 2 Mercian Park, Mercian cl
Ilkeston, DE7 8HG, UK

Company registration number: 13130759
VAT registration number: GB410892900

2. OTHER DOCUMENTS REGULATING YOUR USE OF OUR WEBSITE

2.1 In addition to our Terms & Conditions, every website visitor (anyone who enters our website) must carefully read, understand, and comply with the terms of the following documents, otherwise have to stop using our website and services immediately.

• Privacy Policy, where we set out the types of information we collect, the reasons for collecting it, how we use it, and when and where we may pass it on to any third parties.
• Cookie Policy, in which we describe our use of cookies and similar technologies on our website. It describes the types of cookies we use and the purposes for which we use them.

2.2 By accessing and using our website or signing up on it, you agree to comply with the Terms and Conditions of these policies. You understand that we will process your personal information per our privacy policy, and you accept our use of cookies and similar technologies per our cookies policy.

3. CHANGES TO THESE TERMS OF USE AND OTHER DOCUMENTATION

3.1 We reserve the right to update these Terms & Conditions, Privacy Policy and Cookies Policy (and any other documentation mentioned in these policies) from time to time.

3.2 If required by law, we will provide you with notice of any changes in these Terms & Conditions, Privacy Policy, Cookies Policy or any other documentation referred to in them by publishing a notice on the website and/or by publishing the last date of editing at the top of that document. You must check the pages of Terms of Use, Privacy Policy and Cookies Policy, and all other documentation referred to in them each time you access our website to ensure that you are aware of the terms that apply to you at that time.

3.3 By continuing to access our website after we have updated our Terms & Conditions, Privacy Policy and Cookies Policy, you agree to comply with those updated versions.

4. VISITOR RESPONSIBILITIES

4.1 If anyone accesses our website using your device or internet connection, you must ensure that this person/persons are aware of our Terms & Conditions and agree to comply with them. Otherwise, they must not access or use our website and services, and you must not permit them to do so.

5. OUR WEBSITE, PRODUCTS & SERVICES

5.1 We provide no warranties (and can’t be responsible for) that:

• the website will be made available at any specific time or from any particular geographical location;
• visitors’ access to the website will be continuous or uninterrupted. Or our website will be accessible and optimised on all browsers, tablets, phones, computers, etc., But we ensure that we do our best to achieve the best user experience possible.

5.2 We always reserve the right to prohibit access to all or part of the website for any reason, including business reasons and/or technical reasons, such as webpage maintenance and etc.

5.3 We reserve the right to refuse or limit the sales of our service/products to any person or company for any reason at any time.

5.4 We have made every effort to display images of all our products as accurately as possible. But minor variations relative to stated dimensions, weights, numbers, colours and other similar aspects do not count as shortcomings, and we can’t be held responsible for such minor mismatches. All descriptive matters and specifications on our website are for the sole purpose of giving an approximate description of the goods.

5.5 We are not responsible if information made available on our website is not accurate enough, complete or current. All information on our website is for general information only and should not be relied upon or used as the primary source to make decisions. Any reliance on the material on this site is at your own risk.

6. THE USE OF MATERIAL FOUND ON OUR WEBSITE

6.1 All material found on our website (including, but not limited to, trademarks, logos, photos, etc.) is owned by us. All such material is protected by intellectual property laws worldwide. Any use of the website and its contents without our written permission is strictly prohibited. We reserve any rights not expressly granted herein.

6.2 NŌKOTECH is a registered trademark.

6.3 All the content on our website is provided for your personal, private, and non-commercial use only. You may share the content (without any changes to images, texts, or graphics) from our website for lawful personal, private and non-commercial purposes. Otherwise, you need written consent from us.

6.4 Using any robots, spiders, scraping technologies, or any third-party data mining tools for the extraction and/or reproduction of any data or content from our website is strictly prohibited. Contact us for written consent to be able to perform such activities.

7. GENERAL RULES FOR USING OUR WEBSITE

7.1 Visitors are allowed to use our website for lawful purposes only and under these Terms & Conditions only.

7.2 Visitors are not allowed to use our website:

• For any purpose that is unlawful/fraudulent and/or in any way breaches any applicable laws or regulations (including local, national or international).
• To perform any unauthorised advertising or direct/indirect marketing to anyone.
• To upload, host or transmit any viruses, malware, adware, spyware, worms, trojan horses, keystroke loggers, or any other harmful programs or code which could adversely affect the use or operation of the website.
• To communicate with, harm or attempt to harm children in any way. 
• For any purpose that breaches these Terms & Conditions.

7.3 Visitors are prohibited from:

• Submitting any personal information about themselves to us if they are under the age of 18.
• Submitting to us any information which is considered ‘sensitive’ personal information. Including but not limited to racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership or genetic data, biometric data, and information which concerns your or their health, sex life or sexual orientation. Suppose you accidentally or intentionally submit such information to us. In that case, you will be considered to have consented to our processing of that information based on the General Data Protection Regulation.
• Using any third parties or any kind of software to attempt to gain unauthorised access to our website, our servers, hardware, software or data. We may report any breach or suspected breach of this clause to the relevant authorities and may disclose your identity.

8. VIRUSES AND OTHER HARMFUL CONTENT

8.1 All visitors must ensure that they have up-to-date and adequate anti-virus protection on their computer or another browsing device. We can’t and do not guarantee that our website does not contain viruses or other malicious software. We shall not be responsible for any bugs or viruses on our website, any software that might be transferred to your computer from our website, or any consequences that the presence or operation of such programs may have. But we ensure we do all we can to prevent such things.

9. LINKS TO OTHER THIRD-PARTY WEBSITES

9.1 Links to third-party content or websites may appear on our website. We do not represent or warrant that the content on these websites is related to us or our website, suitable or appropriate for use or viewing, lawful or accurate. All content on those websites is outside our control, so we can’t be held responsible for any damage/loss done by visiting those websites or buying their products/services.

9.2 Any third-party website accessible via a link on our website may collect and process visitors’ personal information. We are not responsible for how they save, use, and share collected user data. Before proceeding further, anyone should check such third-party websites’ Privacy Policy to understand how they may use collected personal data.

10. AGE RESTRICTIONS ON THE USE OF OUR WEBSITE

10.1 Our website and any products and/or services we provide are not available and are not intended for use by persons under the age of 18. If you are under 18, you must not enter our website, submit any personal information, and/or try to purchase our products or services. We never knowingly or intentionally collect and process the personal data of any person under 18.

11. PRICES OF PRODUCTS AND SERVICES

11.1 All prices specified by us include VAT but exclude costs of transport, packaging, insurance and suchlike, unless the Parties have agreed otherwise in writing. Online buyers will see all pricing and related expenses at the end of the checkout process.

11.2 We reserve the right at any time to modify the prices of our products. We will inform the wholesale Buyer of this in good time.

12. PAYMENT AND BILLING

12.1 All payments made by individual buyers are processed using third-party services like Stripe, Paypal, etc. We do not save any credit card information on our servers. We may expand and provide more options for payments in future.

12.2 Buyers agree to provide current, complete and accurate billing/delivery information for all purchases made at our store.

12.3 We reserve the right to refuse any order placed on our website. In our sole discretion, we may limit or cancel quantities purchased per individual, household or order. If we change or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was placed. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

13. DELIVERY OF THE PRODUCTS

13.1 We provide different delivery options at the end of the checkout process to choose from. The buyer can choose the preferable one at his discretion.

13.2 The delivery options may vary for individual buyers and wholesale/business buyers.

13.3 We use third-party delivery services. Every delivery option has its delivery time terms, but it’s only approximate ones, and we can’t be held responsible if the courier made any delays. As soon as the products are at the courier, they are out of our control. For any information, you have to contact them directly using the delivery details we provide after the products are shipped.

13.4 After the order is placed on our website (and the payment is received) we do our best to pack and ship the order as soon as possible. In most cases, if the order is done on a working day until 1 pm, the order will be processed/shipped the same day. All orders placed during weekends or holidays will be processed the following working day. Sometimes we may receive substantial order quantities, and 1-2 days of processing delays might occur. We apologise for any inconvenience in advance.

13.5 As soon as the products are delivered, the buyer must check if there is no damage to the packing. If any damage is found, the next step should be to unpack the product and examine any damage to it. If any damages are found – immediately contact the courier and us for this issue. We encourage the buyers to record (taking photos or videos) all examination steps and use them as proof for later to get the problem solved quickly.

14. RETURNS AND REFUNDS

14.1 We do our best for ordered products to arrive undamaged and fulfill the buyer’s expectations. The buyer has the right to return items for the following reasons:

• The wrong item was ordered. The buyer has 5 working days after receiving a delivery to give us a notice and ask for a refund or item replacement. The buyer is responsible for the cost of returned and replaced items postage. Returned items can not be unpacked and/or used.

• The wrong item was delivered. The buyer has 5 working days after receiving a delivery to give us a notice and ask for a refund or item replacement. We are responsible for the cost of returned and replaced items postage. Returned items can not be unpacked and/or used.

• The item was damaged during the postage. The buyer has 5 working days after receiving a delivery to give us (and a courier) a notice and ask us for a refund or item replacement. We are responsible for the cost of returned and replaced items postage. 

• The item was delivered with manufacturing flaws. All NŌKOTECH products have warranties. At our discretion, we either replace or repair the item using suitable new or reconditioned products or parts. Please read more about it on our warranty page. 

14.2 If the returned items under clause 13.5 (or manufacturing flaws) are found to be in full working order these will be returned to the buyer and we reserve the right to charge an administration fee of 10% of the price of the items along with the cost of postage.

14.3 We accept no responsibility for items damaged or lost in postage unless they have been pickup by one of our couriers. If the buyer chooses to send a return via another postage method, it is at his own risk if the item becomes damaged or lost. We highly recommend using a “signed for” and insured delivery method if returning products to protect yourself against loss.

14.4 The product replacements are done in this order: 

1. We receive the item that needs to be replaced.
2. We examine the received item.
3. We confirm or reject the replacement (depending on the reason and circumstances).
4. If we approve the replacement, a new item is sent as soon as possible.
5. If we reject the replacement, we send back the old item (penalty fees may apply, under clause 14.2).

14.5 If we confirm a refund, it will be processed within 15 working days of receiving the returned items and sent to the same source from where the payment was done when buying items, if not agreed otherwise with the buyer.

For more detailed information please read on the Returns and Refunds page.

15. DISCLAIMERS, LIMITATION OF LIABILITY

15.1 We do not give any guarantee that your use of our services and products will be uninterrupted, timely, secure, or error-free.

15.2 We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

15.3 You expressly agree that your use of, or inability to use, the services and products are at your own risk. All products and services delivered to you are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties, or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

15.3 In no case shall we, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some countries or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such countries or jurisdictions, our liability shall be limited to the maximum extent permitted by local law.

15.4 By using our services and products, you represent and warrant that your activities are lawful in every jurisdiction where you access our service or use our products.

15.5 We do not endorse any content and expressly disclaim any responsibility to any person or entity for any damage, loss, injury, claim, liability, or cause of action resulting from any content.

16. INDEMNIFICATION

16.1 You agree to indemnify, defend and hold harmless us and our subsidiaries, partners, officers, directors, agents, contractors, licensors, service providers, and employees harmless from any claim. Including reasonable attorneys’ fees, made by any third party due to or arising out of your breach of these Terms and Conditions or the documents they incorporate by reference or your violation of any law or the rights of a third party.

16.2 If any provision of these Terms and Conditions is deemed unlawful, void, or unenforceable, such provision shall be enforceable to the fullest extent permitted by applicable law. And the unenforceable portion shall be severed from these Terms and Conditions. Such determination shall not affect the validity and enforceability of any remaining provisions.

17. GOVERNING LAW

17.1 These Terms and Conditions, any separate agreements whereby we provide you products and services, and any documents they refer to shall be governed by and construed in accordance with the laws of Great Britain.