Limited Warranty

NŌKOTECH warrants the mechanical and electronic components of the product to be free of defects in material and workmanship if used under normal operating conditions from the original date of purchase for a period of:

• COMPACT Pro 820 – 5 years
• SMART 880 & SMART 880SL – 3 years
• SimpleX 680 LED – 3 years
• Simplex PRO / PRO-FIT / MAXI-FIT – 3 years
• Undercover 150 – 3 years
• LED UV bars – 2 years
• FX Pro 1000 – 3 years
• ECO 660 – 3 years
• HPS Pro 1000 – 3 years
• DIGITAL 600 & DIGITAL Pro 600 – 2 years
• HPS light bulbs – 1 year
• Controllers – 3 years

This Limited Product Warranty does not cover any damage due to: (a) transportation; (b) storage; (c) improper use; (d) failure to follow Product instructions; (e) modifications; (f) unauthorized repair; (g) normal wear and tear (including powder coat or anodization); (h) external causes such as accidents, abuse, or other actions or events beyond NŌKOTECH’s reasonable control.

If the product shows any defects within this period and that defect is not due to user error or improper use, we (if you bought from NOKOTECH GROUP Ltd directly) or another reseller bought from, shall, at NŌKOTECH’s discretion, either replace or repair the product using suitable new or reconditioned products or parts. In case it is decided to replace the entire product, this limited warranty shall apply to the replacement product for the remaining initial warranty period, i.e. two (3) years from the date of purchase of the original product.

Returns and Refunds

We always look after our customers and want to satisfy everyone’s needs to the fullest. If you have bought any NŌKOTECH product, you have the right to return the products and get a refund, repair service, or item replacement, depending on the circumstances.

We accept no responsibility for items damaged or lost in return postage unless they have been picked up by one of our selected couriers. We highly recommend using a ‘signed for’ and insured delivery method if returning products to protect yourself against loss.

Please use the contact form on our support page for all warranty, return, and refund inquiries.

HOW PRODUCT RETURNS ARE FULFILLED?

1. The customer sends us the notice with a filled return form.
2. We communicate with the customer about the return details.
3. We receive the returned item from the buyer.
4. We examine the received item.
5. We confirm or reject the replacement, repair service, or refund (depending on the reason and circumstances).
6. If we approve the replacement or repair, a new or repaired item is sent as soon as possible (we inform the customer of approximate dates).
7. We send back the old item if we reject the replacement, refund, or repair service. This could be if, for example, the damages were done during improper use of the product, or the warranty had already expired, etc. (Penalty fees may apply if the item was declared damaged or with manufacturing flaws, but we found it in complete working order).
8. If we confirm a refund, it will be processed within 15 working days of receiving the returned items and sent to the same source from where the payment was made when buying the items, unless otherwise agreed with the buyer.

REASONS AND TERMS FOR THE RETURNS AND REFUNDS

1. The customer changed their mind

Every customer has a 30-day limit (after it was delivered) to change their mind and return a product bought from us. The returned product has to be unused, in the same new condition we supplied it to the customer with the undamaged original packaging.

We will always ask for proof that it was purchased directly from NŌKOTECH. The buyer is responsible for the cost of returned and replaced items’ postage and must contact us in advance for further procedures.

2. The customer ordered the wrong item

The customer has 5 (five) working days after receiving a delivery to give us notice and ask for a refund or item replacement. The returned product has to be unused, in the same condition we supplied it to the customer with the undamaged original packaging.

We will always ask for proof that it was purchased directly from NŌKOTECH. The buyer is responsible for the cost of returned and replaced items’ postage and must contact us in advance for further procedures.

3. The wrong item was delivered 

The customer has 5 (five) working days after receiving a delivery to give us notice and ask for a refund or item replacement. The returned product has to be unused, in the same condition we supplied it to the customer with the undamaged original packaging.

We will always ask for proof that it was purchased directly from NŌKOTECH. We are responsible for the cost of returned and replaced items’ postage.

4. The item was damaged during postage

The customer has 5 (five) working days after receiving a delivery to give us (and the courier) notice and ask for a refund or item replacement.

NOTE: All our products use premium solutions from outside packing to inside. Thus, for the product to be damaged during postage, the outer packing box should be significantly damaged. If the reason for the product return is “damage during postage”, we will always ask for photos of the significant damage on the package and product as proof.

We recommend the customer check for any significant damages (for example, holes and similar level damages) on the outside of the packing when the courier hands over the items. In that case, the customer can refuse to accept the package stating significant damages as the reason.

We are responsible for the cost of returned and replaced items’ postage.

5. The item was delivered with manufacturing flaws

All NŌKOTECH products have warranties. At our discretion, we will either replace or repair the item using suitable new or reconditioned products or parts. Please read more about it on our warranty page.

We are responsible for the cost of returned and replaced items’ postage.

NOTE: If the returned items under the clause of ‘manufacturing flaws’ or ‘damaged during postage’ are found to be in complete working order, these will be returned to the buyer, and we reserve the right to charge an administration fee of 10% of the price of the items along with the cost of postage.